RTA Honours 737 Outstanding Public Bus Drivers for Excellence in Commitment, Discipline and Efficiency

• RTA is committed to enhancing the quality of public transport services and strengthening safety and quality standards

Dubai. Roads and Transport Authority. 21^st April 2026:

Dubai’s Roads and Transport Authority (RTA) honoured 737 outstanding public bus drivers who consistently delivered exceptional results throughout 2025 in line with the approved performance standards, demonstrating high levels of safety, professional discipline, and operational efficiency. The recognition reflects RTA’s firm commitment to enhancing the quality of public transport services and strengthening safety and quality standards in ways that contribute to customer happiness.

Marwan Al Zarooni, Director of Buses at RTA’s Public Transport Agency, said: “The initiative to honour outstanding public bus drivers reflects RTA’s commitment to achieving its strategic goals in health, safety, security, and customer happiness. It also supports the creation of a safe transport environment and the delivery of innovative and sustainable services that elevate the customer journey to world-class standards.”

“The Buses Department conducts an annual assessment of public bus drivers through a dedicated evaluation framework based on a set of key criteria, most notably compliance with traffic safety and security standards, adherence to rules and regulations, avoidance of traffic violations, service quality, the promotion of exemplary driver conduct, the prevention of customer complaints, and commitment to professional discipline,” he added.

Al Zarooni congratulated the honoured drivers on their outstanding performance, commending their efforts, commitment to quality and operational standards, and dedication to delivering a safe and integrated transport service for customers in a way that reflects the civilised image of Dubai and the United Arab Emirates as a whole.

He said: “This initiative forms part of RTA’s ongoing efforts to further develop customer services and foster a positive competitive environment among drivers. It helps raise road safety standards, strengthen awareness, and motivate drivers to pursue excellence and uphold commitment in line with the highest quality standards and global leadership in service delivery.”

Al Zarooni praised the high standards demonstrated by public bus drivers, affirming that their efforts had a direct impact on the record growth in ridership achieved in 2025. Public bus ridership reached 197.2 million, up 4.9% compared with 2024, marking the highest growth rate recorded in recent years and underscoring growing customer confidence in the public transport system.

The honoured drivers expressed their appreciation and pride at the recognition, affirming that the initiative serves as a strong incentive to sustain excellence and commitment while building on the results achieved. They added that it reflects RTA’s care for its human capital and its commitment to fostering a culture of appreciation and motivation in support of customer happiness objectives and its vision of being The World Leader in Seamless and Sustainable Mobility.