GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

Dubai, UAE, October 28, 2013: ManageEngine, the real-time IT management company, today announced that its customer, Zulekha Hospital has won the prestigious ‘Healthcare deployment of the year' award for its ITSM implementation at the annual Computer News Middle East ICT Achievement Awards 2013 held at the Emirates Towers Godolphin Ballroom on October 20, 2013. The hospital, which was the first in the GCC region to achieve the ISO 20,000 certification for process management, was recognized for improving its service management by implementing ITIL best practices with the help of ManageEngine ServiceDesk Plus.

“We are honored to win this prestigious award after being selected by an eminent jury of experts, who recognised and acknowledged our efforts to improve service management through technology as an enabler. Zulekha Hospital was the first hospital in the GCC region to take the quality initiative by implementing the Information Technology Infrastructure Library's (ITIL) best practices and also the first to achieve the ISO 20,000 certification for its 2005-standard certification in 2011. This award is recognition of our hospital's efforts to provide Quality patient care and customer service through our IT systems and initiatives,” said Aliasgar Bohari, Director-IT, Zulekha Hospital.

Zulekha Hospital deployed ManageEngine's ServiceDesk Plus with the help of Elister Technologies, ManageEngine's UAE partner, who were consultants all the way to help implement ITIL best practices and gain certification for the world's most trusted approach to IT service management.  With this implementation, the hospital was able to start documenting and logging in calls into the ServiceDesk Plus software, and later included incident management, problem management, change management and so on. “We are happy with the consultation we received from Elitser Technologies during the entire implementation phase and after using ManageEngine ServiceDesk Plus, I can say it is one of the best tools for ITSM. After seeing what ITIL best practices can do, we are now looking forward to achieving the ISO 27,000 certification for security practices, and ISO 22,301 certification for business continuity and disaster management practices,” added Mr. Bohari.

“We would like to congratulate Zuleka Hospital for winning the ‘Healthcare deployment of the year award' for its ITSM implementation. It gives us immense pride that our ITSM product ServiceDesk Plus was preferred by Zulekha Hospital for advancing their patient care and customer service management,” said Nirmal Manoharan, Regional Sales Director, ManageEngine. “ManageEngine ServiceDesk Plus is positioned in 2013 Gartner Magic Quadrant for IT Service Support Management Tools which confirms ManageEngine's progress and validates our long term commitment to provide the best-in-class IT management software”

The Computer News Middle East ICT Achievement Awards recognise and honour IT professionals and vendors who have demonstrated leadership in the creation, deployment and management of technology. The awards night saw more than 500 top IT executives from leading companies in the region attend the glittering event.

“Good Service is Good Business. I recommend implementing ITIL best practices and feel the difference,” Bohari concluded on a high note.



Posted by : GoDubai Editorial Team
Viewed 11054 times
Posted on : Monday, October 28, 2013  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Safe Building Design And Fire Prevention In Focus At Safety Design In Buildings Conference In Kuwait
Next Story : Xerox's Newest iGen 150 Press Takes Guesswork out of Image Quality; Helps Convert More Offset Jobs t...
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Lockdown Showdown: Jaguar I-pace Etrophy Series to Get Back on Track in Berlin i...
Three Eggs get Yemeni National a Guinness World Records Title
Omega's Antimagnetic Tourbillon Is a Watchmaking Breakthrough
Lamborghini SCV12: Squadra Corse Hypercar Ready to Hit the Track
The new BMW M5 and BMW M5 Competition
Toric Tourbillon Slate
GROHE Smart Control Review
Twitter tests Tweeting with Voice
Saxo Bank Launches Loyalty Program for MENA Region Clients
Hyundai Motor and Sony Pictures Entertainment Announce Unique and Pioneering Mul...
American Aesthetic Medical Center Has Something in Store for the Esthetical Figu...
WTTC Launches Safe Travels Protocols for Attractions, Car Hire and Short-Term Rental
NUDESTIX Launches - Nudies Blush, Bronze, and Glow Shade Extension
Volvo Cars Chengdu Car Plant Powered by 100 Per Cent Renewable Electricity
Range Rover Marks 50 Years of All-terrain Innovation and Luxury With Exclusive N...
Under-12 and Over-60 Can Now Take Part in Sports Activities: Dubai Sports Council
Dabur Ensures Safety with Hand Sanitizers and Personal Protection Kits as UAE Es...
Let's Brigthen Up! The Face Shop's Ultimate Summer Skincare Range From Belif is Here!
Handy Helper for Content Creators: The Compact A6100 Mirrorless Camera from Sony...
Pre-orders for Samsung's Galaxy S20+ 5G and Galaxy Buds+ BTS Edition now open in...
Experts Highlight need for Young Talent to Develop Skills for a Post-Covid-19 World
Dabur Launches Pure Organic Coconut Oil: Natural Protection for Hair, Skin, and ...
GEMS Wellington Academy – Al Khail Improves Rating to 'Very Good' in KHDA DSIB 2...
Etihad Airways to Recommence Flights to Athens
Dubai Sees Pronounced Uptick in Demand for Retail Units
Book Building of Amlak International's IPO of 30% of Shares
Sanctuary for the Senses: All-New Lincoln Corsair Arrives with Whisper-Quiet, Co...
Essence Spring/Summer 2020 Collection
Registration Opens for Training On the Camel Trek and Camel Marathon for Expats
Covid-19 Leads UAE Businesses to Adopt Upgraded Green Building Solutions
Dubai Sports Council Discuss Upcoming Sports Events With Federations and Organisers
Dubai Sports Council to Celebrate Dubai's COVID-19 Heroes Through Commemorative ...
Turkish Airlines Was the Busiest Operator in the Eurocontrol Area After Restarti...
Celebrate Father's Day With Parmigiani Fleurier Tondagraph Slate'
INFINITI of Arabian Automobiles presents Dubai Islamic Bank customers Super Sale...
Crude Oil Headwinds on Virus and Technicals
Customers can Benefit from Increasing Gold Rate by just Paying 10% Advance at Ma...
Canadian University Dubai Receives Prestigious Certification in Education for Pu...
Report Reveals the Six Fintech Innovations That Will Boost the ‘Financial Health...
Serco Middle East Appoints New Managing Director for Dubai Metro and Dubai Tram
Big Bang Integral King Gold
Pan Emirates Unveils Exclusive New Collection
Digital Vision Technology Signals On-Track Success for Panasonic Jaguar Racing
Schneider Electric Extends Strategic Partnerships with AVEVA, Lenovo and Stratus...
Celebrate World Music Day with HONOR Magic Earbuds
The 11th Edition of the Arab Fashion Week to Launch Virtually Today, from June 2...
New Bentayga to Launch Beyond100
Cairo Amman Bank Adopts the Latest Technology to Enhance Performance and Securit...
Celebrate Summer Safely with the New, Shopping Normal at BurJuman
Registration open for Dubai Watersports Summer Week