DSO Achieves 80% Overall Customer Satisfaction in 2014 Survey

Dubai-UAE: 02 March, 2015 – Dubai Silicon Oasis Authority (DSOA), the regulatory body for Dubai Silicon Oasis (DSO), the integrated free zone technology park, has achieved an 80% overall satisfaction rating in its latest customer satisfaction survey.

Conducted via “Gizmo”, an online software service that guarantees integrity and confidentiality of responses, the survey measured the satisfaction of clients and business partners over the services offered by DSO across the ICT, Sales, Leasing, Client Servicing, Finance, Health, Safety and Operations, as well as Planning and Design departments.

Following year 2013 survey findings, DSO launched a Client Management Center in 2014 to bring all of the services delivered by the organization, such as Government services, IT services and facility management, under one roof. This year’s key survey findings awarded the center an 82% satisfaction rating.

Respondents commended the professionalism and courteousness of the servicing team, as well as the effectiveness of the team in facilitating customer demands.

Salem Khalifa, Vice President – Commercial and Government Services at DSOA, said: “We are very proud to have achieved these results that are testimony to our technical expertise, and relentless ability to deliver solutions, reliably and promptly. This survey is an annual initiative and is significant as it helps us analyze customer feedback, analyze data, and understand recommendations that will guide us towards making profitable and customer-focused business decisions.

“At DSOA, we are committed to ensuring a seamless and professional working relationship with our business partners. The purpose of this survey is to enhance our business partners and clients experience by identifying areas of improvement and offering value-added services and initiatives that contribute to a higher satisfaction rating.”

Salem added: “Our interactions with our business partners, the promises we make, and managing people’s expectations are integral to our day-to-day operations and sustained growth. It is therefore essential that we manage these aspects of our business proactively to excel on any customer satisfaction index. We have collated all the feedback received and are in the process of addressing them in order of priority.”

A wholly-owned entity of the government of Dubai, DSO operates as a free zone technology park for large enterprises, medium and small companies looking to set up their offices in Dubai.