For UAE Innovation Month Dubai Health Authority Introduces a Series of Innovative Protocols to Enhance Customer Service and Satisfaction.

Al Ketbi: UAE Innovation Month is an Exceptional Event that Strengthens the Nation’s Global Competitiveness

Dubai, United Arab Emirates, 17 February 2025: His Excellency Awadh Seghayer Al Ketbi, Director General of the Dubai Health Authority, stated that the United Arab Emirates has adopted a pioneering approach to innovation by designating UAE Innovation Month as an annual, exceptional event. This initiative reinforces the nation's position and strategic direction in the field of innovation, which is one of the most critical aspects of global competitiveness.

He emphasised that innovation is a defining feature of work and a way of life in the UAE. He noted that the Dubai Health Authority (DHA) is leveraging all available tools, resources, and innovative ideas to ensure the sustainability of healthcare and pave the way for a better future.

On this occasion, His Excellency announced the launch of a set of pioneering standards and protocols—among the first of their kind in the region—aimed at enhancing and improving the customer and patient journey within Dubai’s healthcare sector. Recognising patients as the core focus of healthcare service development, these protocols are designed to bolster public confidence in healthcare services and encourage community engagement in their advancement.

Al Ketbi reaffirmed DHA’s commitment to delivering an outstanding experience and high-quality services to all customers, ensuring their needs and expectations are not only met but exceeded, ultimately achieving their satisfaction and happiness.

In this context, the Dubai Health Authority (DHA) has prepared a dedicated agenda to participate in UAE Innovation Month, running from 17 to 26 February. The agenda includes field visits by senior DHA officials to leading innovation centres in Dubai to explore best practices, as well as specialised discussion panels and a brainstorming session on "Artificial Intelligence and Its Applications," bringing together DHA specialists and expert consultants in the field.

Additionally, the agenda features training sessions on the "Afkar" platform, designed to empower users with the skills to effectively utilise the platform, enhancing their innovative thinking and supporting their contributions towards developing creative solutions to improve services.

Furthermore, the programme includes a lecture titled Artificial Intelligence and Its Impact on Innovation, expected to attract 1,000 participants from various government entities. DHA will also organise an internal challenge for its employees, encouraging them to present innovative ideas on topics such as digital public health, leveraging technology for disease prevention, artificial intelligence and data-driven policy enhancement, among other related subjects.