GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Travel, Tourism and Hotels

 
  Share

Skytrax awards quality rating for premium service and first-rate comfort

Dubai, UAE, January 29, 2018:  Lufthansa has received five-star certification from British aviation consulting specialist, Skytrax, making it the first airline outside Asia for this achievement. The quality rating for premium service and first-rate comfort has placed Lufthansa in the select group of now ten airlines that have been given this coveted rating. The Skytrax jury has already been awarding five stars to Lufthansa First Class for years – now the entire airline has received the same certification.

“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world's leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings with the quality and professionalism of our employees has earned Lufthansa the status of a five-star airline,” Spohr adds. “Everyone at Lufthansa can be proud of this certification, especially our colleagues in the cabins and cockpits and on the ground who fulfil our premium promise every day in their interactions with our passengers. I am convinced that the most important factor in getting the fifth star was that we have the best airline employees.”

Edward Plaisted, the CEO of Skytrax, confirms: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”

The testers at Skytrax travel with the perspective of a passenger. For their ratings, they evaluate the service quality of the respective airline with comprehensive assessments on the ground and in the air in up to 800 categories. These include the service on board, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and many other services. For Skytrax, the consistency and constancy with which Lufthansa has forged ahead with the modernisation of its product was a key consideration in the decision to award the fifth star. For instance, the cabins in First, Business, Premium Economy and Economy have been comprehensively upgraded over the last few years. The airline has also expanded its restaurant service from First Class to Business Class, improving its personalized appeal to passengers in the process. And it is also important to look ahead: to the new Business Class that will be rolling out in 2020 with the Boeing 777-9, and to a new and even better Premium Economy and Economy Class. Lufthansa also scored points with the new Lufthansa app and a wide variety of digital services on the ground and on board. The aim is to increasingly use digital opportunities to develop customized offers and services for Lufthansa's passengers. 

In addition to its airline ratings, Skytrax, a rating agency that specializes in aviation, also issues an annual ranking of the most popular airlines. At the 2017 World Airline Awards, based on the survey responses of 19.8 million passengers from 105 different countries, Lufthansa won the award for the best airline in Europe – and seventh worldwide. Since the 1990s, Skytrax has been conducting passenger surveys regarding the quality of airlines and airports. In 1999, the company first awarded certifications, of up to five stars. So far, only ten airlines worldwide have succeeded in obtaining the highest rating.



Posted by : GoDubai Editorial Team
Viewed 9431 times
Posted on : Monday, January 29, 2018  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Etihad Airways Expands Services to Nigeria
Next Story : SriLankan Airlines adds four narrow-body fights to its daily wide-body operations
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Sacoor Brothers launches FIRST ever Fragrance “GENTLEMAN”
Get Your Summer Glow From Within
Palmer's Coconut Oil Formula for Body and Hair
Express Your Signature Style
The Memovox Adventure
Tissot Lepine It's making a comeback Vintage
Cerruti 1881 Infinite Love
OMEGA's second "Speedy Tuesday" sells in 01:53.17
Manero Peripheral (43 Mm) Classic Watchmaking Meets State -of-the - Art Technology
The Lacoste Family Capbreton Collection
Olivia Burton Watercolour Florals
Ferrari takes the “Red Dot: Best of the Best” design award for the fourth year r...
Ulysse Nardin Salutes Us Navy With Limited Edition Executive Skeleton Tourbillon
New short indie movie ‘The Peril' is a wake-up call to parents about internet sa...
Beat the heat with mini dresses
Enjoy an all-day breakfast at Sophie's Café
Innovative Chronofighter Superlight Carbon is replete with Graham's formidable m...
DKNY Fall 2018
Tissot T-Race Cycling An adrenaline-fuelled ride
Tridom, Ras Al Khaimah's first indoor adventure park, opens its doors in Manar Mall
Jaeger-Lecoultre Main Sponsor of the 75th International Film Festival of La Bie...
Dubai Camel Racing Club Honours Al Tayer Motors
UAE's Emirates Transport Chooses Oracle Cloud to Drive Rapid Expansion and Deliv...
Travel Light with Beauty Essentials from Glambeaute.com
Open Dairies by Parmigiano Reggiano Consortium: A gastronomical event for touris...
Marchon Eyewear and G-III Apparel Group Sign Exclusive Global Licensing Agreemen...
DHL Express drives energy efficient solutions with new electric vehicles in Dubai
Airbus unveils winners of its ‘Entaliq in KSA' initiative
Dubai Creek Harbour Project Celebrates 5 Million Man Hours with Zero Lost Time A...
Inspired by legends, worn by new heroes, PUMA FOOTBALL brings you the AC MILAN 2...
Enjoy DSS 2018 Offers at Parah
Outstanding Guide programme launched by Sharjah Museums Authority
Sighting Immediate Hiring of UAE Nationals, Union Coop Organizes Exclusive Recru...
Abu Dhabi Airports Celebrates Success at CIPS Middle East Supply Management Awards
Launch of PINAR Water - Turkey
Cromia Offers Amazing Discounts during DSS
Go Down Memory Lane with Fashion Trends from the '90s
Oh, Sweetie Lipcolour!
2XL launches luxurious Louna sofa set in velvet
Dubai Business Women Council witnesses 28.3% growth in total membership during f...
New hope for patients as world's first and only approved therapy to treat two ty...
Summer Love by Mouawad
Finnair launches off-airport baggage collection and check-in service in London w...
HP Collaborates with Abu Dhabi's Danat Al Emarat Hospital to Re-invent Patients'...
Martin on a Mission as He Claims Sixth Spot for UAE Team Emirates in Stage Five ...
Experts urge residents to recognize early signs of Heart Disease
Tommy Hilfiger Dressed Up Collections
Take your mobile gaming to the next level
A new time machine – Time Machine 3 (TM3) by Florian Schlumpf, now available at ...
dnata celebrates 25 years of international growth