Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Government, Legal and Humanity


Dubai – 15 November 2017:  Dubai Customs has been shortlisted for Hamdan bin Mohammed Smart Government Program 2017. The nominated initiative that has made it to the finals is called “Smart Refund”. 

The Smart Refund is one of the eight government initiatives announced by Dubai' the Model Center of the Executive Council of Dubai Government as nominees to win the coveted Hamdan bin Mohammed Smart Government Program public award category. 

A public poll will be held from November 23 to December 7 upon which the initiative acquiring the highest number of votes will be awarded the Hamdan bin Mohammed Smart Government Program flag. 

Ahmed Mahboob Musabih, director of Dubai Customs, said that the authority is committed to improving customs service delivery systems to save customers time and effort and raise their level of trust in public service. 

The Robotic Process Automation – Smart Refund initiative by Dubai Customs is a breakthrough in modern information technology solutions. Dubai Customs introduced Artificial Intelligence robotic capability to automate claim and refund  service through  enhancing  reconciliation and validation processes . The robot matches and validates line item details with supporting electronic/scanned documents without any human intervention. 

This initiative will reduce time, cost, eliminate errors, mitigate fraud, improve service compliance and increase customer satisfaction. It cuts down cost by 80% from AED 31.87 to AED 6.21. The annual cost saving of the initiative is tantamount to AED 23.5 million, besides the service delivery time reduction from 7-9 minutes to less than a minute. It has helped Dubai Customs to raise customer satisfaction to 99%. The full potential of this innovation is yet to be exploited in other services offered by the organization. 

Ahmed Mahboob Musabih, director of Dubai Customs, said that the authority is committed to improving customs service delivery systems to save customers time and effort and raise their level of trust in public service. “Artificial Intelligence offers great opportunities in this field which we could not but take advantage of,” he said.

Hussam Juma, director of Service Innovation Department and Innovation Team leader at Dubai Customs, said the Hamdan bin Mohammed Smart Government Program actively contributes to materializing Dubai Plan 2021, by leading the smart transformation drive via implementation of Artificial Intelligence technology applications in the UAE. 

“Dubai Customs is a strong contender to win this year's cycle of the Smart Government program through its cutting-edge Smart Refund that ushers in a new era in customs business and service delivery,” he added.     

Posted by : GoDubai Editorial Team
Viewed 9431 times
Posted on : Wednesday, November 15, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Ministry of Health & Prevention launches ‘Leadership & Innovation in Health' training program
Next Story : Dubai Customs: First government department to win seven-star rating from Ideas UK.
Email this article Print this article

Share this article with your friends and followers


Back to Top  
Most Viewed Press Release posted in the last 7 days
Bhima Jewellers Wows Women on International Women's Day
Foreo Declares 2018 the Year of Confidence
Beauty Indulgences for Mums this Mother's Day
Built for the Way We Communicate Today: Samsung Galaxy S9 and S9+ Launches in the UAE
The Ultimate Mother's Day Beauty and Wellness Gifts
The Sheet Mask Trend
Design International to open doors at d3
Filorga Launches Lift Range
Tissot PRS 516 Alpine Limited Edition A sporting tribute
Rise and Shine with Sophie's
International fragrance houses look to Middle East as inspiration for global per...
SMCCU opens its doors for SIKKA Art Fair
Max launches its Inaugural Abaya Collection
“The Night of Italian Design” at D3 Attracts Design Enthusiasts
It's Mother's Day!
LULU Organic Food Activation
Al-Futtaim Honda launches 10th generation Honda Accord
Mother's Day Offer from Blush N Curls Salon
Iconic milkshake brand Keventers to open 30 outlets across the UAE in 2018
Top Perfume Picks for Mother's Day @ Glambeaute.com
An Open Secret - The new Flying Regulator Open Gear provides deep insights
Luxury First: Range Rover Sv Coupé Debuts at Geneva Motor Show
The Global Sensation UFO Lands in Europe at Cosmoprof 2018
Nissan's e-POWER technology wins environmental award
Drink yourself to looking younger with Skinade
UAE Jiu-jitsu Federation® Conducted the Official Weigh-ins of Abu Dhabi Grand Sl...
Reading Champions Declared at 10th Emirates Airline Festival of Literature
Preps for the Fazza Championships for Shooting Saktoun Riffle begin on March 11
Own your pores like a Bioré Princess!
A Meet & Greet with the Pakistani Cricket Sensation Umar Akmal
OMEGA Launches its NATO Strap “Pop-Up Boutique” in Paris
Cadillac Alghanim kicks off world-class opportunity in Kuwait
The Dubai Mall unveils Fashion Avenue; the region's most prestigious luxury des...
The V-Tox Facial by Linda Meredith Skincare
Discover the MISA Cho Gong Jin Oriental and Herbal Skincare Range from Missha
Elina Svitolina takes New York by storm and wins it all!
Johnson's® Baby Launches Its First Semi-therapeutic Product Range
Corporate Power Dressing redefined at Kachins Signature
Arabian Healthcare Group and Dignity Health USA team up to expand world-class cl...
UAE's first ICU Symposium attracts over 150 of GCCs top healthcare professionals
Velvet Caviar meets Roger Dubuis Diva power
Dubai Customs commemorates 30th anniversary of the Harmonized System
Sanofi introduces innovative therapy to help address high unmet medical needs of...
Making First Impressions Finer
10th Emirates Airline Festival of Literature Ends with a Bang!
Alexey Firsov Solo Exhibition
PCFC, GDRFA conclude Successful Marriage program ahead of 7th Mass Wedding
Evonik Acrylics Africa expands with a new location in Cape Town
Danube Properties is all set to sparkle with their latest “Jewelz”.