GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Technology

 
  Share

 

ManageEngine, the real-time IT management company, today announced it has integrated its endpoint management application, Desktop Central, with Zendesk's help desk platform, Zendesk Support™. Available immediately, this integration will assist users of Zendesk, one of the largest providers of help desk software in the world, to seamlessly resolve their IT issues and perform system management tasks — all from the same console.

The Desktop Central-Zendesk integration fills the gaps found in help desks today by improving their overall visibility and control as well as reducing service restoration times. IT support staff tend to spend a lot of time tackling service requests and trouble tickets for hardware and software assets. Being able to manage assets and troubleshoot remotely will allow Zendesk users to concentrate on resolving issues faster.

“Our integration with Zendesk will further improve the ITSM ecosystem and provide users with better tools to reduce their ticket turnaround time,” said Mathivanan Venkatachalam, director of product management at ManageEngine. “With the growing number of help desk tools being adopted today, it's imperative that we give technicians the means to manage endpoints from one platform.”

Integrated Endpoint Management Features

Desktop Central automates regular desktop management routines like installing patches, distributing software, etc. The Desktop Central-Zendesk integration comes with an entire gamut of enterprise IT management features that save time and boost productivity for Zendesk users, empowering them to improve customer engagement. With this integration, Zendesk users can:

Deploy software directly from software request tickets
Take control of computers remotely for quick troubleshooting
Keep their network safe with automated patch management
Manage inventory, organize licenses, and track software and hardware assets
Perform system management tasks remotely, including shutting down and waking up remote machines
In addition to Zendesk, Desktop Central integrates with three other help desk tools: ServiceNow, ServiceDesk Plus and Spiceworks.



Posted by : GoDubai Editorial Team
Viewed 5020 times
Posted on : Monday, November 13, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : LG Unveils Expanded Medical Imaging Product Lineup at Medica 2017
Next Story : Etisalat UAE conducts first VoLTE call over Cat-M1 IoT network in the region
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
D1 Milano Launches Exlcusive Limited Edition Collection –The Khaleeji
The Incredible Power of the Mushroom!
Beware of Cheap Beauty Deals: They May End Up Being More Costly
GaGà Milano unveils six extra-special watches to celebrate Neymar's genius
8 Jours Grande Taille - a new avatar on iconic timepiece
Carl F. Bucherer Celebrates Its Anniversary With the Heritage Tourbillon Double ...
Tissot Lady Heart Flower Powermatic 80
Get Ready for The Festive Season with The Body Shop's Enchanted by Nature Gift C...
Sukin's Top Holiday Picks for a Supple-Skin Winter Season
Switch your hair colour safely for the new season with Rahua's Color Full range
Omega Raises Its Warranty On All Watches to 5 Years
Everyday care for your baby's hair with Fifi & Friends!
Bringing you warmth and shine this festive season
Season's Greetings 2018
Twelve Holiday Gifts for the Beauty-Obsessed Woman
The Smile Bar Opens Its First Store in the UAE
Chloé Eyewear's Feminine Appeal Seen Through the Lens of the New “Rosie” Style
Purely Pandora Classics With a Twist
#MKGO Bold: Michael Kors Unveils Bold New Arrivals
Triumphant First Daman Dxb Swimfest at Jumeirah Beach Hotel
New 1948 Seamaster Watches Join the Ranks
Festive Gifting Guide
Indulge Your Love for Animal Print with M&S
Alina Anwar Couture Launches in UAE
Must-have festive Christmas jumpers and tees for the whole family
Add a festive sparkle to your eyes with Palladio Beauty
Parah dedicates its Fall/Winter 2018/19 collection to femininity
The Geo-Graham Orrery Tourbillon presents a galaxy you can reach out and wear Ge...
Starbucks announces the return of festive favourites
National Geographic Launches Mars 2 into Orbit with Season 2 Premiering Nov 15 ...
Give an abandoned or neglected cat their forever home at Kittysnip's adoption da...
Land Rover Supports Red Cross Disaster Projects Worldwide
Tryano Launches Elemis
The new BMW 8 Series Convertible.
‘Celebrate 2019 Now' with special deals from Al-Futtaim Toyota
Sprint for a Great Cause at Al Maha
Etihad Airways Launches Model Diary of Xiaowen at China International Import Expo
EDCC organizes largest UAE Pavilion at debut SNSR in Saudi Arabia
Department of Culture and Tourism – Abu Dhabi Organises ‘Herfaty' Programme in A...
Jameel Arts Centre, Dubai opens with an ambitious set of exhibitions and program...
Unilever MENA calls for collective action as it's revealed that 54% of consumers...
Introducing the GUESS Holiday 2018 Collection
The Sharjah Stamp Exhibition celebrates the Year of Zayed
Presenting Katrina Kaif in her hottest desi avatar as Suraiyya in Thugs of Hindostan
Emirates Steel signs new long-term iron ore pellet supply deal with Vale
Amp up your skincare routine with The Organic Pharmacy's new corrective serums
Bharat Thakur Artistic Yoga's Flagship Studio opens in Burjuman.
Superhero Color Runners Prove We Are All Unstoppable!
Top five new things to do at Golden Mile Galleria this season
IKEA Promises 25 Years of Quality Guarantee