Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Technology

Self-service banking & customer service excellence is a complement to Smart City vision
  • 2nd Generation Virtual Smart Machine launched at the Middle East Banking Innovation Summit in Dubai
  • The state-of-the-art technology will offer new features including Cash Recycling, Coin Recycling and Passbook Update to enhance self-service banking
  • Offers Artificial Intelligence for decision-making and Know Your Customer questionnaires with chatbot technology
Dubai, September 19, 2017: Emerico Private Limited today marked the launch of its 2nd Generation Virtual Smart Machine (VSM) that will offer enhanced features to strengthen self-service banking and customer-oriented services. The launch was announced at the 7th Middle East Banking Innovation Summit, the region's largest banking technology and innovation event, being held on Sept. 18 and 19 in Dubai. Emerico is a Networking Sponsor of the event.
The 2nd Generation VSM brings several enhanced banking features such as cash recycling, coin recycling and passbook update, complementing the 1st generation VSM, already launched in the region, which enables instant Europay, MasterCard, Visa (EMV) card dispensing, instant cheque dispensing and localised fingerprint identification. This will enable banking and other customer-service oriented industries to focus on branding, value creation and innovative customer experiences.
A state-of-the-art technology developed by Emerico, the 2nd Generation VSM further strengthens self-service banking to be operated with minimum human assistance anytime, anywhere. It will provide 24x7 full operational banking services including instant account opening, loan acquisition, instant debit/credit card dispensing, instant cheque issuance, and cash/coin handling with UAE Emirates ID fingerprint identification capability.
The 2nd Generation VSM also integrates existing facial and voice recognition features. Further, it offers Artificial Intelligence for decision-making and know-your-customer questionnaires with chatbot technology. The 2nd Generation VSM can be used with video conference or chatbot or both technologies simultaneously.
Francis Lai, Managing Director of Emerico , said: “Our powerful 2nd Generation Virtual Smart Machine is a game changer not only for the banking sector but also for all customer service-centric industries worldwide by providing great fulfilment of just-in-time customer services. This will support the Smart City vision of the region, and bring a new way of banking that will enhance the customer experience. The launch comes at an opportune time as the banking sector and other customer-oriented industries in the region focuses on embracing advanced digital solutions that transform customer service delivery.”
In addition to the 2nd Generation VSM, Emerico plans to introduce a new series of Tablet Virtual Machine technology that comes with Mobility and Self-Service series and provide the same functionalities and features of the 2nd Generation VSM but in a smaller compact size. To be launched in 2018 in addition to the 3rd Generation VSM, it is highly customizable and powerful in instant acquisition usage with payment capability. The 2nd Generation VSM can also be applied in government, telecom, aviation, insurance, logistics and more.
Emerico is an MFI Certified Manufacturer by Apple and its Alexis Smart Software solution is certified Payment Application Data Security Standard (PA-DSS) by the Payment Card Industry Security Standards Council (PCI SSC). An ISO-certified company with eight international awards and accolades in the field of Banking & Customer Service solutions, Emerico is a world leader in banking and retail technology. It is dedicated to innovation, international service standards and in supporting customers from all over the world with the freedom to focus on what matters most: their real business.

Posted by : GoDubai Editorial Team
Viewed 7253 times
Posted on : Tuesday, September 19, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Pearl Initiative, Siemens Gather Industry Experts to Discuss Anti-Corruption Practices
Next Story : LG Robots to Connect People for A Better Tomorrow
Email this article Print this article

Share this article with your friends and followers


Back to Top  
Most Viewed Press Release posted in the last 7 days
Michael Kors Presents Spring 2018 Jewelry
Max Fashion #ForgetFilters Campaign Celebrates Living for the Moment
Malabar Gold & Diamonds makes historic gain Opens 11 showrooms in a day across 6...
IKEA Welcomes Children in-store to Spread Love for the Arabic Language as Part o...
Sports Bras Banishing Bounce by 83% arrive in store
LG Exploring New Commercial Opportunities With Expanding Robot Portfolio
Transform Your Lips With Glitter Flip Liquid Lipsticks from Ciaté London
We Sheet You Not! Foreo Announces End of Face Mask Epidemic
Transform Your Skin In 2018 with QNET's Revolutionary Elixa Skincare
Experience the ultimate beauty extravaganza as MyBeautyFest kicks off with the i...
Qabala joins Air Arabia's Azerbaijan network
Golden Bridge Rectangle Diamonds designed to dazzle
Michael Kors Presents Spring 2018 Watches
New Year, New Skincare!
Bubble Clown by Matt Barnes
Coach presents the Grand Stainless Steel Bracelet Watch Collection
OMEGA and Pyeongchang 2018
Land Rover's 70th Anniversary Begins With Restoration of ‘Missing' Original 4x4
Garden Party Style and Cult Classics: Swatch Launches Spring-summer 2018 Collection
Corum Bubble Art For Those Who Appreciate A Work Of Art
Shimmering Gilda takes on a silvery sheen
Marine Torpilleur Military made for men who chart their own destiny
Joyalukkas grows presence in Singapore with new showroom on Serangoon Road
New Year – New Savings now with Al-Futtaim Honda
Spring/Summer 18' Beauty Picks from Missha Cosmetics
Samsung Delivers Vision for Open and Intelligent IoT Experiences to Simplify Eve...
Samsung Electronics' 2018 Smart TVs Become First to be Industry-Certified for En...
Scuderia Ferrari presents the latest RedRev Watch Collection
Dubai Culture Organises ‘Carnival of Ideas'
EUROSTAR presents seven global tech majors at CABSAT 2018
Signature Scents for Your Home
Malabar Gold & Diamonds strengthens its global position as a leading jewellery r...
Nissan and NASA extend research into autonomous mobility services
Nissan reaffirms importance of electrification at World Future Energy Summit
World Future Energy Summit's inaugural Mobility Conference to discuss future of ...
Dubai Tour team line-up announced: 16 teams of seven riders at the start
Abu Dhabi Quality and Conformity Council Completes Verification of Fuel Meters a...
Mashreq Bank offering credit cards for every passion
Renault-Nissan-Mitsubishi Launches a Venture Capital Fund to Invest Up to $1 Bil...
Panasonic Jaguar Racing Set Their Sights on Marrakesh E-Prix
HP Fuels the Future of Computing at CES 2018
Mido's Baroncelli Prisma - A sparkling play of prisms enhanced by 51 diamonds'
Governments to Signal Support for IRENA Key Role in Global Energy Transformation
ZAKK Air specialised headset for athletes launched in UAE
LG's Award-winning 4k Uhd Projector to Debut at CES 2018
HH Sheikh Hasher Bin Maktoum Al Maktoum opens CABSAT 2018
Dallas Picks Ericsson for Smart Cities Traffic Solution
Property Remains Preffered 2018 Investment Asset for UAE Residents
His Highness Sheikh Hasher bin Maktoum bin Juma Al Maktoum Visits du's Stand on ...