Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Government, Legal and Humanity


As part of DMCA's proactive initiatives aimed at ensuring customers' happiness and satisfaction, ‘Shorkum' initiative, launched at Dubai International Boat Show 2017, marked a great success in terms of meeting the emerging demands of the customers. The initiative provided smart, innovative and interactive communication channels with customers enabling them to share their ideas, opinions, suggestions. The DMCA's highly qualified team dealt professionally and efficiently with the opinions received based on a clear and solid mechanism to continue the development of the maritime services, provide legislative updates, and improve the infrastructure and operational processes in consistence with the aspirations of customers.

Amer Ali, Executive Director of DMCA, said: “The participation of customers in the decision-making process completes the strategic priorities of Dubai Maritime City Authority and the “Shorkum” initiative has received a positive response from the public. As part of its continuous efforts to develop innovative approaches and improve the maritime services in line with the aspirations of maritime stakeholders, DMCA replied immediately to the feedback, suggestions and queries received in line with the directives of the wise leadership to work harder and improve the quality of government services based on innovative experiences to make Dubai and the UAE the world's best service provider.”

Ali added: “Our team has shown a full commitment to achieving Shorkum's goals in improving the customer experiences, whether they are from other government agencies, the business community or individuals, taking into consideration the new ideas to facilitate the procedures and save effort, time and cost in order to obtain high-quality services designed based on an ambitious vision aiming at enhancing Dubai's position as one of the world's most attractive and competitive maritime clusters. We are looking to this quality initiative as the first step to build a strong and fruitful partnership with our customers to improve the local maritime community to the highest standards of competitiveness and to promote Dubai's position on the international maritime map.”

The initiative, themed ‘Think with Us', provided an innovative platform for encouraging the public to actively participate in improving the quality of services delivered and strengthen communication channels while enabling them to share their opinions. DMCA replied to the suggestions by taking immediate actions in a move to improve customer experiences based on the pillars of cooperation, respect, innovation and excellence and in accordance with the highest standards of reliability, transparency and efficiency.

Hamed Hassan, senior manager of the DMCA's Registration and Licensing Department: “the Shorkum team received many innovative and creative ideas from the public regarding the maritime registration and licensing services, including exempting the purchaser of new maritime means from the relative agencies from authenticating the purchase invoice by the Dubai Chamber of Commerce and Industry (DCCI); registering the new water bikes without technical inspection and reconsidering the value of delay penalties upon the renewal of the marine means license, among others. We are trying our best to provide a quick and successful response to all these proposals as part of our efforts to serving the public and ensuring their happiness.”

Ali Al Daboos, Executive Director of Operations, Dubai Maritime City Authority, said: “The Shorkum initiative is a major boost to the communication process with the maritime stakeholders from government agencies, the private sector, individuals and regional and international investors. It successfully involved them in the development of services to keep pace with the rapid changes on the global maritime map. We were pleased with the positive interaction through the smart channels where they could convey their suggestions and innovative ideas, which encouraged us to intensify our efforts to provide world-class services that ensure customer satisfaction while enhancing the level of the local maritime cluster according to the highest standards of excellence, competitiveness and inclusiveness, turning it into one of the world's best maritime hubs.”

Posted by : GoDubai Editorial Team
Viewed 2422 times
Posted on : Sunday, September 17, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Four Strategic-level Government Agencies Move to Dubai Design District
Next Story : Gourmet Gulf Raises AED 150,000 for children to ‘Make-A-Wish'
Email this article Print this article

Share this article with your friends and followers


Back to Top  
Most Viewed Press Release posted in the last 7 days
New Year, New Skincare!
Signature Scents for Your Home
Spring/Summer 18' Beauty Picks from Missha Cosmetics
Mido's Baroncelli Prisma - A sparkling play of prisms enhanced by 51 diamonds'
The Trésor Collection
5 Different Types of Denim and How to Wear Them
“12th Edition of SNF's Family Fun Fair”
Malabar Gold & Diamonds strengthens its global position as a leading jewellery r...
The Balmain de Balmain Moon Phase Collection - loves personalisation to the moon...
ESC's INDIASOFT to Bring Over 400 ICT Foreign Buyers To Bengaluru
Tommy Hilfiger Announces Fall 2017 Watches Collection
Seamaster Olympic Games Collection
EUROSTAR presents seven global tech majors at CABSAT 2018
Womenswear Preview and Showroom Connection: WHITE Man & Woman's Formula Bets on ...
Sophie's Café brings all the goodness to Barsha Neighbourhood
Defender Lives on: Land Rover Launches V8 Edition To Celebrate 70th Anniversary
Nissan reaffirms importance of electrification at World Future Energy Summit
Nissan and NASA extend research into autonomous mobility services
Dubai Tour team line-up announced: 16 teams of seven riders at the start
CG of India declared Champion at the 2nd Diplomat Cricket Cup by Skyline Univers...
Bioré's Baking Soda Range
LG to Launch UltraFine 5k Display Tailored for Mac Users
Dubai Outlet Mall celebrates DSF 2018 with amazing attractions for shoppers
HydroPeptide Launches Nimni Cream in UAE
His Highness Sheikh Hasher bin Maktoum bin Juma Al Maktoum Visits du's Stand on ...
LG Electronics Earns CES 2018 Best TV Product Honors for LG AI OLED TV
Dubai's Star Business Centre becomes the first commercial centre to accept crypt...
Bleu Blanc by David Myers announces its Friday Brunch and unique spa and dine Va...
HH Sheikh Hasher Bin Maktoum Al Maktoum opens CABSAT 2018
Ahlan Business Class Lounge by Dubai International Hotel wins Priority Pass Midd...
Masdar unveils locally manufactured all-electric Eco-Bus at Abu Dhabi Sustainab...
Masdar Institute and Cleanergy Partner in Research on Thermal Energy Storage for...
IRENA Commission to analyse how energy transformation driven by renewables will ...
ENEC CEO: Barakah will be the first nuclear energy plant in the Arab world, sett...
2018 ‘Camel Trek' of the UAE embarks from ‘Empty Quarter' in Abu Dhabi
IHG® partners with Global EVRT for ‘Electric Vehicle Road Trip Middle East 2018'
11th World Future Energy Summit Opens its Doors in Abu Dhabi
Major Business Deals Announced on Day Two of World Future Energy Summit in Abu Dhabi
Is this Abu Dhabi's Most Lavish Valentine's Day Deal?
Launching Scheme of Projects and Initiatives that Enforce Water and Electricity ...
Under the patronage of H. H. Sheikh Hamdan Bin Rashid Al Maktoum, 8th Emirates ...
Autonomous vehicle specialist NAVYA to realise expansion of Masdar City sustain...
Toyota and Lexus on a mission to drive decarbonized mobility at Abu Dhabi's Worl...
Pure Gold Jewellers Unveils Collection of Special Edition Diamond Pendants for V...
H.E Dr. Thani Alzeyoudi, Minister, Ministry of Climate Change and Environment, U...
Eighth General Assembly of International Renewable Energy Agency Kicks Off in Ab...
Emirates signs agreement for up to 36 additional A380s
Longlist, judges and dates announced for International Prize for Arabic Fiction 2018
Sheikh Mohamed Bin Zayed along with the President of Mauritania and the Crown Pr...