GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Technology

 
  Share

 

ManageEngine, the real-time IT management company and creators of ServiceDesk Plus, the IT service desk software used by more than 100,000 organizations worldwide, today announced the results of its IT Service Management Future Readiness survey.

The survey, which was conducted in collaboration with ITSM.tools, consisted of ten questions that focused on the opportunities and challenges ITSM will see in the future. It was presented to ITSM professionals and garnered over 300 responses, yielding key findings in five distinct areas.

Key Findings: Strong Affinity for the Cloud; AI Not a Threat to Jobs

  • Working in IT: Eighty-two percent of ITSM professionals believe that the IT roles of tomorrow will be more challenging — and the majority of the workforce currently feels undervalued by management.
  • Impact of politics on IT staffing: More than 60 percent of respondents feel that current global and local political scenarios — like Brexit, the recent U.S. election and Australian immigration policies — will adversely affect recruitment for IT roles.
  • New technology: Cloud technology continues to enjoy positive feedback from ITSM professionals in spite of a major outage. Artificial intelligence (AI) isn't seen as a major job disruptor yet, with only 16 percent of respondents saying it will affect IT jobs.
  • Best practices: Only 24 percent of ITSM professionals show confidence in the existing ITSM best practices, including ITIL, making a strong case for their revamp.
  • Meeting service expectations: With an incoming millennial workforce, 77 percent of ITSM professionals believe that IT teams will have to do more to manage the expectation gap between younger and older employees.

ITSM Is Getting Shaped by the Cloud, AI and a Millennial Workforce

Interestingly, while a majority of ITSM professionals (57 percent) feel that their IT teams deliver equal or better service than consumer-facing companies, 77 percent also believe that they need to do better to match the expectations of the incoming workforce of millennials. The timing of this survey — almost coinciding with the widespread outage of a cloud service provider in February 2017 — also brings to the surface a strong affinity for cloud technology. Even with this incident, only 8 percent of respondents had a negative opinion about cloud. Also revealed in the survey, only 16 percent of respondents said that they view the development of AI as a threat to IT jobs, contradicting what's seen as a popular notion.

The Relevance of ITIL in a Changing ITSM Landscape

While only 5 percent of respondents feel that ITIL and other published ITSM practices are irrelevant, roughly 66 percent believe ITIL and other ITSM best practices have failed to keep up with the changing ITSM landscape. These findings reinforce the need for ITIL to reinvent itself to keep pace with the changing trends in IT.

“The ITSM industry is continually evolving in response to its micro and macro influencers, like technology, people, practices and government regulations,” said Rajesh Ganesan, director of product management at ManageEngine. “Being aware of potential future challenges and opportunities helps ITSM professionals stay relevant and responsive to changing landscapes in IT and business, giving their organizations a competitive edge.”

“It's interesting — and worrying — that 82 percent of survey respondents believe that working in IT will get harder over the next three years,” said Stephen Mann, principal analyst and content director at ITSM.tools. “There are multiple root causes, including: nearly two-thirds of respondents think that the current local and global political climate is adversely affecting IT recruitment; only 24 percent of respondents think that existing ITSM best practices have kept up with the changing IT and business landscapes; and 77 percent of respondents think that there is still more to be done to meet the expectations of millennial employees. Ultimately, as an industry, we still need to invest more in getting modern IT support right.”

Prepare for the Future with ServiceDesk Plus

ServiceDesk Plus, ManageEngine's flagship product, is ITIL-ready help desk software used by ITSM professionals worldwide. With industry-certified best practice ITSM functionality, easy-to-use capability and native mobile apps, ServiceDesk Plus helps IT support teams deliver world-class service to end users on the go with reduced costs and complexity. Leveraging the latest technology and available in both cloud and on-premises versions, it comes in three editions and is available in 29 different languages. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and be future ready with their IT service management operations.



Posted by : GoDubai Editorial Team
Viewed 6826 times
Posted on : Tuesday, August 22, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Canon supports education in Middle East, offers chance to win school fees
Next Story : Return of GITEX Shopper: The Biggest Consumer Electronics Show in the Middle East Promises Mega Savi...
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
The FW18 Trend Report From Weill Paris
Climax Mascara Never Fake It
Discover the Secret to Younger-looking, Radiant Skin
Keep your skin looking healthy and hydrated, naturally
Jessica Kahawaty in Dubai to Celebrate the Launch of SUKIN, Australia's No.1 Nat...
Brow Contour Pro 4-in-1 defining & highlighting brow pencil
LOOTAH Perfumes brings a collection of delicate scents to fulfill the needs of t...
The Balmain Haute Elegance Oval mirrors the brand's soul
BodyO launches officially its AiPod for a full body check-up during the Gitex Fu...
The Rado DiaMaster Petite Seconde Automatic COSC The Rado watch at the top of th...
Get flawless skin with Rodial's new Booster Drops
The World of Aigner Wunderkammer
Johnson's launches Fresh Hydration Range – Cleansed, hydrated skin in just #OneSwipe
Lexus Design Award 2019 open for entries
Elegant and feminine new Mini Bubble set to make a big splash
Trend Alert! Giddy up on the best platform with your new horse-inspo ensemble fr...
Manero Peripheral (43 Mm) Classic Watchmaking Meets State of,the Art Technology
Introducing the GUESS Jeans Fall 2018 Collection'
Curate your perfect Autumn Winter wardrobe, with Robinsons
Dubai Shopping Festival Returns With Much-awaited Mega Raffles
Mohammad Abdullah, President of Dubai Institute of Design and Innovation (DIDI)
Corum Heritage Eleganza- Dedicated to the stylish woman
Daniel Craig Brings the Diver 300m to the Surface
DS Podium Chronograph 1/100 sec
Dubai's newest social hub - Bar Baar introduces ‘Thela Baar Brunch'
OMEGA gets set to time the Youth Olympic Games Buenos Aires 2018
Joyalukkas Celebrates the Festival of Light with Irresistible Offers
With more collections and a more spacious car parking, Kalyan Silks moves to El...
Malabar Gold & Diamonds to triple number of outlets to 750 and raise Group turno...
Global Report Reveals That the “Feeling of Home” Is Moving Beyond Four Walls
Fifi & Friends - Now available at more outlets across the UAE
Sharjah Government pavilion highlights digital transformation of Sharjah at GITE...
Kibsons Expand Vegan Range
Health Shield Medical Center to Celebrate Women of the Capital
Halloween “Catwoman” mask using BROW products
AXOR is the official partner for bathroom fixtures of the Design Hotels™ brand
Lacoste Introduces the Keep Playing Collection for Women
The Ford F-150 Raptor: Your Ultimate Partner for Off-Road Adventure
Nokia smartphones serves first slice of Android™ 9 Pie on the award-winning Noki...
Emirates Airline Dubai Rugby Sevens 2018 FactSheet
Sharjah Girl Guides Unleash their Power on International Day of the Girl Child
Festival Plaza Announces Lulu Hypermarket at New Lifestyle Destination
Western Digital powers AI-enabled storage for futuristic surveillance and security
BOLLYWOOD PARKS™ Dubai introduces 11 new shows with a new line up of performance...
SIBF 2018 Invites Young Visitors to the Wondrous Land of Edutainment
Nissan to Make Official On-track Formula E Debut
Toyota's legendary King goes urban with the 2019 Land Cruiser Grand Touring Edition
CITIZEN Unveils 100th Anniversary Limited Edition Collection
Win up to 250,000 Gold coins at Malabar Gold & Diamonds this festive season
UAE Toastmasters community to host the world champion of public speaking