Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>


Newly-launched initiatives to target the public with aim of enhancing the public-private sector partnerships

Dubai, October 06, 2019: The Abu Dhabi Department of Economic Development (ADDED) is throwing the spotlight on three of its home grown initiatives--the ‘Consumer Digital Platform,' ‘Price Monitor,' and the ‘Digital Complaints Channel'--during its participation at the 39th edition of GITEX Technology Week, the biggest tech show in the Middle East, North Africa and South Asia (MENASA), that will run until October October 10, 2019 at the Dubai World Trade Centre (DWTC). ADDED is one of the 32 government entities featured in the Abu Dhabi Government Pavilion which is headed by the Abu Dhabi Digital Authority (ADDA).

The three offered services have been developed and implemented to help ensure consumer protection and enhance better communication ties with the public, private sector companies and points of sale in Abu Dhabi. ADDED's move to highlight these new services is aimed towards enhancing Abu Dhabi Government's performance while also helping achieve digital transformation across its offered services.

H.E. Rashed Abdul Kareem Al Balooshi, Undersecretary, ADDED, said, “ADDED is proud to be participating at this year's edition of GITEX Technology Week, which is widely recognized as a strategic platform. This year's theme, ‘Synergizing the mind and technology economy,' proves to be both timely and strategic as it complements our aim of consolidating efforts in the move to achieve digital transformation, particularly in the online products and services we offer to the public.”

Al Balooshi explained that the three initiatives being showcased at this year's show rely on harnessing modern technology to further enhance consumer protection, strengthen Abu Dhabi's business sector and offer leading smart services, which altogether help in achieving high levels of consumer happiness and customer satisfaction.

H.E. expressed ADDED's keenness towards supporting the government's digital transformation efforts. He also emphasized on the importance of enhancing the government services segment, which falls in line with the objectives set forth in the Abu Dhabi Government Development Accelerators Program ‘Ghadan 21' and the Abu Dhabi vision to transform the emirate into a global smart city that provides a diverse portfolio of smart and electronic services to its citizens, residents, businesses and investors. The move also looks towards facilitating easier procedures and ensure the happiness and well-being of the consumer.

ADDED has revealed receiving considerable results for its ‘Consumer Digital Platform' since its soft launch. In fact, the number of complaints received have totaled to 147 since the  implementation of the initiative's trial stage during the second quarter of this year. The complaints, which have already been addressed, covered various vital sectors in the emirate like retail, automotive parts, electronics and mobile phones.

The ‘Consumer Digital Platform' offers a three-phase initiative comprising of 18 companies coming from several sectors, which have significantly contributed to raising investor awareness and the need to resolve consumer complaints. The offer of these new services have successfully resulted in a significant decrease in the number of complaints received by the department.

ADDED has revealed that the initiative have driven in a reduction in the procedure process--from seven to three easy steps wherein the time required to address the complaint has also dropped down to two days as compared to the earlier process time of five days. The services have also helped raise awareness about ADDED's functions, laws and legislations concerning consumer protection, including efforts to boost the quality and enhance the role of the department as a supervisory body in consumer protection, and activating partnership, cooperation and joint coordination between the public and private sectors to achieve the welfare of society and the quality of life in Abu Dhabi.

The ‘Price Monitor' initiative has been created to provide comprehensive research and compare product prices of commodities within the emirate. The service is also focused on highlighting consumer prices via ADDED's electronic tools, which in turn, will allow consumers to view, update and compare the list of prices of goods and products. The ‘Price Monitor' service is aimed at helping facilitate a smoother transfer and exchange of data and information on prices, names and consumer products agreed upon through electronic means.

The third initiative, ‘Digital Complaint Channel', reflects ADDED's keenness to enhance communication with consumers, business owners and companies with the aim of enabling them to submit a complaint directly through the department's website or ADBC's digital application. This facilitates easy access to the Department's services and accelerate the entire process in relation to complaints.

H.E. Al Balooshi pointed out that the new offered services reflects ADDED's move to create smart digital platforms aimed at reinforcing communication ties with its customers. The move also allows for easier access to ADDED, which represents a forward step in the emirate's government service segment, including the efforts to create an integrated digital society based on knowledge, innovation and creativity.

H.E. pointed out that the ‘Consumer Digital Platform' service was created to help enable the private sector--serving as a joint electronic platform between points of sale and ADDED. Under the initiative, ADDED's consumer protection team will be able to quickly follow-up and directly address consumer complaints to ensure the preservation and protection of consumer rights while at the same time enhance the role of the private sector in dealing with consumer complaints.

Al Balooshi shared that the ‘Price Monitor' initiative is being launched in cooperation with the Statistics Centre - Abu Dhabi (SCAD) to provide an updated and approved price list of major commodities at several outlets in Abu Dhabi. This will now allow consumers to view and compare the prices. The initiative complements ADDED's keenness towards enhancing the concept of consumer guidance and educate consumers on the need to know about prices of products across several outlets in the emirate.

“In line with our commitment to create direct channels with our consumers, ADDED has spearheaded the creation of a 'Digital Complaints' channel that will be part of the ADDED website and the accompanying mobile app of the Abu Dhabi Business Centre (ADBC). The channel will help consumers increase awareness about their feedback and complaints via the mentioned tools--reaching out to the concerned team in charge of following up on the consumer complaints in Abu Dhabi,” Al Balooshi stated

Posted by : GoDubai Editorial Team
Viewed 2971 times
Posted on : Sunday, October 6, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Microsoft's intelligent cloud in spotlight, at GITEX Technology Week 2019
Next Story : Community Development Authority to showcase its customer centric applications & technologies at GITE...
Email this article Print this article

Share this article with your friends and followers


Back to Top  
Most Viewed Press Release posted in the last 7 days
Drops of Youth
Go Neutral with Palladio Beauty
Valentine's Gifts to Fall in Love With
Reveal Your Cosmic Beauty With These Gift Sets From Wet n Wild
Start the Year with Gorgeous Glowing Skin with a Little Help from DERMAdoctor
The Tag Heuer Autavia
Corum Admiral's Cup Legend 47 Worldtimer'
Regulator at pole position
Parmigiani Fleurier creates horological history with world's first wristwatch wi...
Dubai Jewellers Expect a Steady Sale During the 25th Dubai Shopping Festival Pro...
Kanz Jewels proves to be a lucky destination for jewellery shoppers during DSF 2020.
Malabar Gold & Diamonds - New Store opened in Kanpur, UP, India
OMEGA Ready to Time The Winter Youth Olympic Games Lausanne 2020
The Winter Youth Olympic Games Lausanne 2020
Show your Support for Australia alongside THT – That Hair Tho
Eberhard & Co. Gilda timepiece makes an extraordinary Valentine's Day gift
Corum And Joachim Horsley Light Up The Folies Bergère
Zeitun Cosmetics Launch in UAE
Foreo Reveals the Ultimate Valentine's Gift List for Women
Seha Leads Discussions in Pediatric Medicine
Valentine's Day Fashion and Gifting - Steve Madden
Spice It Up With Szechuan! Shake Shack is Celebrating the Chinese New Year With ...
Elegant diamond-swathed Kalpa Kalparisma set to dazzle fine watch enthusiasts
Marks & Spencer Welcomes Spring with its Midi Dress Edit
Fashion and Gifting for Valentine's Day - ECCO
160 Years Young: Tag Heuer Kicks Off a Milestone Anniversary With the Re-edition...
Celebration in Bahrain for Aga Khan Award Laureate “Revitalisation of Muharraq”
The Data Center Market in 2020: What to Expect
ADNEC to Host the World Future Energy Summit 2020
Etihad Airways and Easyjet Enter Into New Partnership
UAE Falconers League Kick Starts Competition with 10 teams in Al Ruwayyah
Drive home more than just a car: Juma Al Majid offers value deals on new Hyundai...
OSN; The Only Place to Watch Golden Globe Winning and Nominated Content in the M...
C Central Resort The Palm Welcomes 2020 with its Grand Opening in Dubai
Head to Freddy's for the Ultimate Frozen Custard Party
MoHAP's Training & Development Center Receives the Silver Award from the America...
HONOR Wins Big at CES 2020 with Growing Momentum of Wearables
Lg to Join Forces With Cerence on Ai-powered Connected Car Platform
Schools from across the UAE to battle it out at Credence High School's annual Qu...
EEC Engie Deploys Schneider Electric's New Medium Voltage SF6-Free Switchgear Te...
HINO trucks dominate the UAE's fuel delivery sector
Why Video Surveillance Is Great for Retailers & Consumers
Etihad Guest Programme Welcomes Gulf Air as New Airline Partner
Filipino finds respite from a rare eye condition and poor vision
Daiso participates in DSF 2020 with a showcase of over 800 new products!
AU Offers 20% Discount to Ajman Government Staff
Emiratis deepen their love for falconry
16th SteelFab opens at Expo Centre Sharjah
1,248 beneficiaries of the Department of Students' Affairs at Mohammed bin Rashi...
In Giant Leap Forward, Virgin Hyperloop One Announces Technology Can Be Powered ...