UAE, February 6, 2018 - The Department of Economic Department – Ajman (DED-Ajman) has been awarded with three new ISO Certifications-- the ISO 9001:2015 Certificate for Quality Management Systems, the ISO 10002: 2014 Certificate for Customer Satisfaction and Guidelines for Complaints Handling in Organizations and the ISO 10004: 2012 Certificate for Guidelines for Monitoring and Measuring. The achievement demonstrates DED-Ajman's commitment towards meeting and complying with the highest set international standards and reflects the department's efforts to provide world class services, including the process of complaints, feedbacks and suggestions, to achieve the highest level of satisfaction and happiness of individuals and investor, as well as facilitating business activities and enhancing the attractiveness of the emirate on the investment map.
Fatima Mohamed Al Shamsi, Director of Strategy and Corporate Excellence, said, “We have received three ISO certificates from two of the world's most prestigious international companies, GBB and TUV InterCert, which is a quality focused achievement that will inspire us further to continue to work hard in developing our services and achieve greater achievements in the future—fully complementing our commitment to adopt the highest standards of performance and quality in delivering services and improving operational performance. The achievements are additions to our success and we are determined to continue our relentless efforts to adopt the highest standards of compliance to meet the rapid progress in quality and excellence locally and globally.”
Ahmed Khair Al Blooshi, Director of Customer Relations, said, “This new achievement complements our move to support the government's strategic direction towards achieving the highest quality of services in accordance with the highest international standards, which fall in line with the policy towards achieving quality and customer satisfaction set by DED to provide excellent, pioneering and sophisticated services for customers. The three certificates are the result of team spirit, coordination and integration between different departments, and the adoption of a clear mechanism to deal with complaints and suggestions in accordance with the international laws.”
He added: “We look forward to continue towards the path of excellence through updating and following up the application of standards and specifications of quality systems, as well as developing an integrated system of complaints and suggestions via direct interactive channels, particularly the toll-free number (80070), the smart app, funding of customer service centers and ‘Tas'heel' centers to ensure happiness and social well-being.”