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Apr 21, 2014
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    RTA customer services now on fingertips

    The week-long event also highlights presentations of RTA’s different services daily with the department’s respective CEO leading the team.

    The Roads and Transport Authority (RTA) is now online in all its services — from renewal of driving licence and vehicle registration to getting and paying Salik, NoL cards, and retrieving items left in taxis, buses and the Metro.

    Even for complaints against taxi and bus drivers or dissatisfaction over RTA services, customers only need to dial 8009090, the call centre of RTA, which is connected to all RTA departments online. Or they may choose their computers, laptops, iPhones, iPads, notebooks and tablets or smart phones to click on the RTA website, www.rta.ae and register their complaints or needs.

    RTA’s all online services are the focus of its one-week ‘Customer Service Week’, which started on Sunday. The campaign, now on at the Star Atrium at the lower ground floor of The Dubai Mall, will continue till January 23.

    Ahmed Hashem Bahrozyan, CEO of Licensing Agency and Head of Higher Committee, Customer Service, opened the ‘Customer Service Week’ launched by the RTA to drum up information and showcase its diverse services to the public. In attendance were various RTA officials and staff.

    The week-long event also highlights presentations of RTA’s different services daily with the department’s respective CEO leading the team.

    All queries from expatriates, residents and visitors on the timing of the various modes of public transport, where and how to get Salik, NoL cards for daily and monthly usage, how to find personal items left in the taxis, Dubai Metro and buses, and where to complain against public transport drivers are all answered in the presentations.

    Motorists can now renew their driving licences and registration of their cars without going to RTA. They can either use their smart phones to download Salik application and wojhati application from App Store for iPhones and Play Store from other mobiles, register in the online form and send to RTA. Within 48 hours, if there is no problem with the car registration and driving licence like unpaid fines and penalties, the driving license and registration are renewed automatically. Then, RTA will send them to the applicants by either Aramex private courier or by Emirate Post.

    Lost items too can be reported without going to the RTA. The owner only has to call the call centre, and the person answering the call will ask about his or her NoL card number.

    With this information, the call centre will fan out the information to all Dubai Metro, taxi and bus departments to locate the lost or left personal items within 48 hours. If found, the customer has to claim the found items from the Lost and Found Department in Rashidiya by presenting his or her Emirates ID and by providing the PIN or password of his/her smart phones, laptops, notebooks and tablets.

    (Khaleej Times)

     
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