VP: Make passengers smile with your service
Shaikh Mohammed inspects Emirates’ Airbus A380 Concourse 3, , the world’s first dedicated facility at the Dubai International Airport that is home to the airline’s growing fleet of super jumbos.
His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, urged the staff at the Dubai International Airport to “show good conduct” and to leave the passengers with a smile of satisfaction on their faces, “reflecting genuine Arab generosity and hospitality”. This, he said, will elevate the UAE’s prominent standing in regional and international circles.
“Welcoming guests of the country with a sweet smile and pleasant words, and assisting whoever needs help — children, patients and the elderly — promotes the genuine essence of our hospitable people and contributes to attracting tourists to our country to know our heritage and culture,” Shaikh Mohammed affirmed.
Shaikh Mohammed made these comments on Sunday while inspecting the Emirates’ Airbus A380 Concourse 3, the world’s first dedicated facility at the Dubai International Airport that is home to the airline’s growing fleet of super jumbos.
Shaikh Mohammed, accompanied by Shaikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, and other senior officials, got a first hand look at the quality of world-class services and facilities provided by the airport authorities to inbound and outbound travellers at the Dubai airport.
Shaikh Mohammed began his tour at the Departures Hall at Concourse 3, where he inspected Emirates’ check-in counters, baggage screening facilities and passport counters. He interacted with passport officers, urging them to “accord a warm welcome” to travellers.
He then took the internal monorail connecting Concourse 3 to Concourse A, where the passengers board the superjumbo Airbus A 380. He toured the different facilities there and expressed satisfaction at the services being provided for the convenience of travellers.
Shaikh Mohammed shuttled back to the Arrivals Hall at Concourse 3, where he inspected the baggage handling tracking system.
He expressed satisfaction at the level of existing coordination between the Emirates Group and the General Directorate of Residency and Foreigners Affairs (GDRFA). The new smart travel system, which will be introduced early next year, will help travellers process departure procedures at Emirates’ counters without the need for any immigration counters or officers.
Acting Director-General of the GDRFA Major-General Obeid bin Muhair told Shaikh Mohammed that more than one million passengers passed through the Dubai Airport since the Eid Al Fitr holiday.
Shaikh Mohammed and his accompanying delegation also stopped at Concourse D, currently under construction as part of the airport’s latest expansion plans to increase capacity. Once operational by the fourth quarter of 2015, the terminal will leverage the airport capacity to accommodate 92 million passengers.
Shaikh Mohammed was briefed by Khalifa Al Zafeen, the CEO of Dubai Airports, about the design, components and state-of-the-art facilities of the terminal, which will have the capacity to welcome 18 million passengers and 17 planes (Boeing 777 and Airbus A-380).
The Dh4 billion Concourse D, Al Zafeen said, will be 700 metres long and 47 metres wide and will be connected with Terminal 1 via a 350-metre elevated rail link.
Shaikh Mohammed expressed satisfaction with the progress of work on the ambitious project, which he considers an extension of the airport’s modernisation plan.
He emphasised on the need to complete the project as scheduled, with a firm commitment to the highest standards of security, safety and provision of all forms of convenience to travellers of all nationalities.