GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share
  • Medcare has announced the launch of its new “virtual health assistant” chatbots which are set to revolutionise the way patients in the UAE region interact with their healthcare provider
  • The virtual health assistants are the first and only chatbots in the region that allow the patient to manage all aspects of their appointments online including booking, rescheduling and cancelling
United Arab Emirates, Dubai – 1 April 2019:   Medcare today announced the launch of its new “virtual health assistant” chatbots which are set to revolutionise the way patients in the UAE region access healthcare services. The two new health assistants use advanced artificial intelligence (AI) algorithms to learn about the patient in order to personalise responses and give accurate information in real-time. 
 
Distinctive technology means that the Medcare health assistants are the first and only chatbots in the region that allow the patient to manage all aspects of their appointments online including booking, rescheduling and cancelling, permitted by real-time backend database integration. The new technology is also being continually optimized by developers to set it far ahead of competitors; key IT, marketing, call centre and operation stakeholders collaborated in designing the enhanced user journey to ensure a holistic, 360° approach. 
 
Medcare market research found 41% of patients indicated the need for an end-to-end online solution that enables and empowers them to take control of their personal healthcare journey.  Real-time database integrations, AI and machine learning have been merged to produce a top-of-the-line chatbot platform with turn-key implementation that has been built upon market predecessors, combining best practices and patient feedback to ensure the Medcare chatbots are more advanced and fully optimized to make the best use of available technology.  
 
The most distinctive feature of the chatbot technology is that it has been humanized to make the health assistants intuitive, patient-centric and patient-friendly. Patients will be able to “talk” to the health assistants and use this new platform throughout their entire healthcare journey. Patients can book, reschedule and cancel appointments online. An advanced algorithm will enable patients to check and analyze their symptoms and match them with the relevant doctor, specialty and Medcare facility location. 
 
Patients can also see lab reports online, check insurance coverage at their convenience and locate the nearest Medcare centre to ultimately optimize the patient journey to receive timely treatment. The new Medcare health assistant AI technologies hold real value in reducing the burden on doctors in primary and secondary care by allowing better organisation of patient pathways and by offering real-time solutions for medical issues. 
 
Recent reports suggest healthcare chatbot interactions will grow to reach 2.8 billion by 2023.  Moreover, market research has found the global healthcare chatbot market which was valued at USD 123 million in 2018 is expected to generate around USD 470 million by 2025, with a compound annual growth rate of 21.2%.  The dramatic growth in use of AI and chatbots is expected to be reflected in an increase in the UAE region in particular, due to  a high percentage of internet users, increasing digital awareness and government investment into healthcare infrastructure. 
 
Alisha Moopen, Executive Director and CEO, Aster & Medcare Hospitals and Clinics, GCC: “In life, getting to a doctor when you are sick is a stressful experience. When you add to the experience having to call a call centre to schedule an appointment; it's very frustrating. We, at Medcare, try to put ourselves in the shoes of our patients and to and create an environment, a solution and a system that helps and enables you to have the right information at the right time to help take care of your healthcare needs. We give the power to our patients to make life a bit easier for them in this hectic fast paced world”. 
 
“Today's empowered healthcare consumer expects technologies to meet them where they are. It is up to healthcare providers to recognise this, integrate capabilities and employ the latest digital technologies available. The advantage with chatbot technology is the ability to combine both human and artificial intelligence to transform customer service, providing an overall seamless experience with optimised productivity and outcome” she continued.
 
Andre Daoud, Group Chief Executive Officer of Medcare Hospitals and Medical Centres said, “At Medcare, we continually strive to explore new ways to integrate technology and support the effective care of our patients. We keep our patients at the centre of everything we do, especially in the development of digital tools and services, by running focus groups to understand patient needs and identify any gaps in the healthcare market. Our chatbots were developed as our patients indicated the need for an end-to-end online solution that empowers them to take control of their personal healthcare journey. The chatbots are even being named by our patients through a contest, so they have a real sense of ownership on this project.”
 
“Our Medcare chatbots are set apart from competitors in the healthcare market as we are implementing novel technology and real-time backend database integration, meaning we are able to offer our patients an advanced end-to-end, patient-centric solution. Other healthcare chatbots in the region only permit appointment requests without real-time integration, so our chatbots are really going to be game-changing” noted Daoud. “Chatbots and artificial intelligence technology are proving to have huge potential in aiding medical assistance and transforming the healthcare sector” he ended. 



Posted by : GoDubai Editorial Team
Viewed 9187 times
Posted on : Monday, April 1, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : World Famous Psychologist Dr Ahmed Emara Brings Bioenergetic Science Courses To Dubai In Hope of S...
Next Story : Zulekha Hospital Dubai Inaugurates Open Heart Cardiac Center in the UAE
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Inventive, Futuristic and Daring Translucent is a Distinguished Milestone for Police.
Show your Nanny some love and treat them to a Complimentary Haircut throughout A...
Introducing Lunette: A Tool to Empower Women
Corum Golden Bridge Titane DLC - black beauty for the man of style
Robinsons Showcases Malone Souliers' Stunning New Collection for Pre-Fall 19
Marks & Spencer Unveils Its Autumn 2019 Kidswear Collection
Ferragamo Urban - 2019 Fall/Winter Collection
GUESS - The Perfect Tote
Aesop's Parsley Seed Skin Priming Regimen
Corum Admiral Legend 42-Icon ahead
The future of photography and videography is in Canon's hands, with five 2019 EI...
Ralph Lauren Debuts “Wear Your Story” Denim Campaign
Sandro: The Power Suit
Hormann announces speed rolling shutter DD S6
Al Ain Hospital doctors save young girl from 2.5 cm pin in her lungs
Forecasting Mesmerising Sea Views and Exotic Seafood at Gonu
GEMS Education students shine with excellent A-Level examination results
Jaguar I-pace: Redefining What It Means to Be a ‘CAR'
Rock Chic Edit with GUESS
Modular Sofa's by Boconcept
Tazio Nuvolari Vanderbilt Cup
Spare a thought for abandoned cats today – International Cat Day!
Acclaimed Coin Collector to Pay Homage to UAE with Rare Coin Collection at ‘Year...
Exceptional Playtime with Soundcore Vortex
Get 50 per cent off back-to-school essentials at Dragon Mart
Marks & Spencer Celebrates the Success of its First Ever Vegan-Friendly Line – P...
Same Favourite Fragrance, New Innovative Products From the Ritual of Karma
Abu Dhabi Airports completes preparations for the return of Hajj pilgrims
Autumn / Winter 2019-20 Men's and Women's Sneakers Collection
British Orchard Nursery collaborates with Department of Finance to open its 22nd...
Dubai Delivers on Tourist Volumes Again, With a Strong 8.36 Million Overnight Vi...
Sheikh Mohammed bin Rashid Centre for Islamic Culture launches a comprehensive e...
Etisalat C&WS and Sparkle pioneer in enabling 5G Roaming Globally
SriLankan Airlines welcomes free visa on arrival facility to 48 countries
Saxo Bank completes acquisition of BinckBank
Bentley Motors Celebrates Centenary at Monterey Car Week
UK: The power of credit impulse at work
Making History: the Aston Martin Db4 Gt Zagato Continuation Programme is Handcra...
Ajman Free Zone signs MoU with Dubai Insurance Company
Second Week of “Health & Tourism 2019” Campaign Witnesses Remarkable Participati...
The Nordic Hall of the Heros is Open for Business - Aston Martin Valkyrie and Va...
Desigual's Fall/ Winter 2019 Collection
Dubai Tourism Partners With Ary to Invite Audiences to Discover the Emirate With...
Ras Al Khaimah International Airport Announces New Foreign Exchange Partnership ...
Indian Film Actress Tamannaah Bhatia inaugurated 26th showroom of Malabar Gold &...
Business Lunch With an African Twist
Marks & Spencer Reveals Its Autumn 2019 Womenswear Collection
Harris Pye UAE strengthens its footprint in Egypt
Burjeel Hospital gives gift of motherhood to young woman
UAE Team Emirates Leaves the Vuelta a Burgos After Banking a Series of Positive ...