GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

The outreach centre boosts the brand's Emiratisation agenda while generating new customer insights and business development opportunities to enhance service excellence

Dubai, 27 December 2017:   In a move that boosts Emiratisation while delivering superior service, leading global money transfer, foreign exchange and payment solutions brand, UAE Exchange has launched its first all-exclusive Emirati call centre in the United Arab Emirates.

Inaugurated by the Central Bank Head of Services & Financial Control - Ras Al Khaimah, Ahmed Saleh Alsuwaileh, and UAE Exchange Group CEO, Promoth Manghat, the newly established Emirati call centre operates from the UAE Exchange Nakheel branch in Ras Al Khaimah.

Commenting on the occasion, Promoth Manghat, CEO, UAE Exchange Group, said, “The launch of an all-exclusive Emirati call centre is another step in our commitment towards supporting the UAE Vision 2021 National Agenda. This unique call centre is an additional customer touchpoint that complements our current outreach programme for Emirati customers, and also reinforces our Emiratisation efforts by providing different opportunities to further develop the Emirati workforce. We are delighted to commence our first and exclusive Emirati call centre operations, and extend our gratitude to the UAE government for their leadership and support as we progress in our journey to empower the local talent and constantly offer services that meet the needs of diverse customer groups.”

Presently, the call centre is designed for outbound operations within the country where a team of skilled and trained Emirati customer service representatives will engage in audience outreach activities to better understand the Emirati customers' requirements and expectations. UAE Exchange will use the insights gained from these conversations to enhance the customers' experience by leveraging brand, business and customer service opportunities. The new Emirati call centre team will also conduct customer satisfaction surveys, to get feedback on facilities and services offered by the brand.

The Emirati call centre operates from 9am to 6pm, Sunday through Thursday. The other regular call centres of UAE Exchange function 24/7 across its global operations and is staffed with multi-cultural teams, trained to address inbound calls related to general and case-based queries.

Abdel Kareem Alkayed, Country Head for UAE Exchange-UAE, added, “The introduction of the Emirati call centre is an extension of our programmes aimed specifically at Arab customers. The call centre provides a direct channel to interact with our Emirati customers, giving us an opportunity to proactively reach out to them on a one-to-one basis. The knowledge obtained from these targeted outreach activities will enable us to continuously innovate and enhance our products and service offerings as per the customers' evolving requirements. Furthermore, this will boost our Emiratisation programmes as we recruit, train and manage competencies of the call centre staff. We are confident that this initiative, together with the dedicated Arabic branch counters ‘Hayakoum', will help us to further enrich the Emirati customers' experience.”

UAE Exchange is committed to constantly improving and sustaining its efforts towards customer service excellence worldwide. It was recently honoured at the 2017 International Business Awards, receiving the Stevie® Award for customer service department of the year. The brand was also awarded by the Dubai Department of Economic Development (DED) earlier this year, for the use of Arabic language through its dedicated Hayakoum counters. And in 2016, it was conferred with the Emiratisation Award by the UAE Minister of Economy in recognition of its Emirati recruitment efforts, across the spectrum of the brand's operations in the UAE, especially in the field of Accounting, Auditing and Financial Management.     



Posted by : GoDubai Editorial Team
Viewed 9138 times
Posted on : Wednesday, December 27, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Ministry of Education Signs MoU with Etisalat to develop digital education in UAE
Next Story : Caparol's external thermal insulation and finish system gets DCD approval
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Australia's Number No.1 Natural Skincare Brand* Partners With Jessica Kahawaty
Matthew Fitzpatrick Wins the 2018 Omega European Masters
Introducing New Make-up From Rodial That You Need In Your Kit
Rado reimagines a bold 1960s classic for the 21st Century
Scuderia Ferrari presents Fall winter collection
NARS Erdem SS19 Beauty Report
Introducing VK Beauty Lounge & Bar
Alina Anwar Couture Launches in UAE
Introducing Home Fragrance at Robinsons, Dubai Festival City
Diana Arno Expands Online Shopping to Middle East
Defying Age With Skin Republic's Gold and Platinum Face Masks
British Classics Make a Comeback in Jack Wills AW18 Collections
The Future Is Here
Roberto Cavalli's Exclusive Duo of Fragrances
Bring a Touch of Sophistication to Your Home with The Exclusive SmegXDolce&Gabba...
Lacoste.12.12 Collection
Trevor Sorbie Range Relaunches in the UAE
Carl F. Bucherer Celebrates Debut of Its Online Boutique on Jd.Com Launch of Lim...
GROHE Smart Home: The App-Controlled Water Security System
Honda voted “Preferred Sedan Car Brand of the Year” for the fourth year in a row
FOREO To Attend TFWA: the World's Largest Travel Retail Show
William Collection by Hugo Boss
Le Meridien Dubai Hotel & Conference Centre's Restaurant Promotions- October
Al-Futtaim Toyota swoops another win at the Filipino Times Awards
PAN Emirates bedroom festival with discount up to 70%
Al-Futtaim ACE launches its stylish new Outdoor collection
Mousses Etoiles to reveal the latest luxury designs of commercial-use outdoor fu...
Dubai Design Week continues to grow, cementing Dubai as the design capital of t...
Tips & Toes Hits the Big 3-5!
Harmony and Sustainability Define Ideal Standard's ‘Esedra' Ceramic Bathroom Col...
Tata Communications launches a specialised cyber security lab at Shanmugha Arts,...
Pamper yourself at Perfumery & Co this month, at The Dubai Mall
Consonni Wraps Up La Vuelta a Espana With a Seventh Place Finish for UAE Team Em...
Akamai Unveils Solutions at IBC 2018 Designed to Mitigate the Challenges and Cos...
Abu Dhabi wins bid to host 2022 ITU Grand Final in world first
du Opens New Business Centre in DIFC for Enterprise Customers
Cheyenne Woods: Stepping out of Tiger's shadow
Sharjah's Recognition as ‘Accessible City for Physically Disabled' Hailed as His...
Etihad Cargo Increases Focus on Cold Chain Industry with ‘Freshfoward' Product
Cadillac XT4 Delivers Dynamic Driving Experience
International School of Creative Science Muwaileh celebrates outstanding student...
Volunteers from the UAE join hands with the community in Tasset Peulh village in...
New Homologations for Pirelli Tyres
The Dubai Business Women Council meets with the UN Assistant Secretary-General t...
Debut Jaguar I-PACE eTROPHY Calendar Announced
UOWD launches Ministry-accredited Foundation Studies Program to guide senior sch...
World's first cyborg on artificial senses
O Boticário Opens in Dubai its First Amphora Store outside Brazil Come Join...
Registration for the 5th edition of Camel Trek is now open
Masdar, ADFD and PUC partner to build solar power plant with battery storage in ...