GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Travel and Tourism

 
  Share

Skytrax awards quality rating for premium service and first-rate comfort

Dubai, UAE, January 29, 2018:  Lufthansa has received five-star certification from British aviation consulting specialist, Skytrax, making it the first airline outside Asia for this achievement. The quality rating for premium service and first-rate comfort has placed Lufthansa in the select group of now ten airlines that have been given this coveted rating. The Skytrax jury has already been awarding five stars to Lufthansa First Class for years – now the entire airline has received the same certification.

“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world's leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings with the quality and professionalism of our employees has earned Lufthansa the status of a five-star airline,” Spohr adds. “Everyone at Lufthansa can be proud of this certification, especially our colleagues in the cabins and cockpits and on the ground who fulfil our premium promise every day in their interactions with our passengers. I am convinced that the most important factor in getting the fifth star was that we have the best airline employees.”

Edward Plaisted, the CEO of Skytrax, confirms: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”

The testers at Skytrax travel with the perspective of a passenger. For their ratings, they evaluate the service quality of the respective airline with comprehensive assessments on the ground and in the air in up to 800 categories. These include the service on board, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and many other services. For Skytrax, the consistency and constancy with which Lufthansa has forged ahead with the modernisation of its product was a key consideration in the decision to award the fifth star. For instance, the cabins in First, Business, Premium Economy and Economy have been comprehensively upgraded over the last few years. The airline has also expanded its restaurant service from First Class to Business Class, improving its personalized appeal to passengers in the process. And it is also important to look ahead: to the new Business Class that will be rolling out in 2020 with the Boeing 777-9, and to a new and even better Premium Economy and Economy Class. Lufthansa also scored points with the new Lufthansa app and a wide variety of digital services on the ground and on board. The aim is to increasingly use digital opportunities to develop customized offers and services for Lufthansa's passengers. 

In addition to its airline ratings, Skytrax, a rating agency that specializes in aviation, also issues an annual ranking of the most popular airlines. At the 2017 World Airline Awards, based on the survey responses of 19.8 million passengers from 105 different countries, Lufthansa won the award for the best airline in Europe – and seventh worldwide. Since the 1990s, Skytrax has been conducting passenger surveys regarding the quality of airlines and airports. In 1999, the company first awarded certifications, of up to five stars. So far, only ten airlines worldwide have succeeded in obtaining the highest rating.



Posted by : GoDubai Editorial Team
Viewed 11816 times
Posted on : Monday, January 29, 2018  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Etihad Airways Expands Services to Nigeria
Next Story : SriLankan Airlines adds four narrow-body fights to its daily wide-body operations
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Delightful Duo Of Elegant Timepieces Make For A Special Valentine Day's Gift
Nothing says ‘I love you' quite like MKS Jewellery Valentine's Day Top Picks
Mesmerizing Gift Sets and Perfume for Her
Classic Smoky Eyes with Essence
Introducing Supergirl Make-Up
The Rado HyperChrome Ultra Light
Chronoswiss Shows Off Twin Limited Edition Flying Grand Regulators
Innovative, Adventurous and Accurate. It's what pilots need in a timepiece. And ...
Le Meridien Al Aqah Beach Resort Rolls out Fabulous Deals for February
The Valentine watch collection by Coach
GUESS Launches JEANS SS19 Collection for Women
212 VIP Extra Limited Edition
NuFACE launches in Bloomingdales and Harvey Nichols!
Lenovo announces Lenovo Truscale™ Infrastructure Services – a consumption-based,...
Chrono 4 Grande Taille Limited Edition - another classy reiteration of an iconic...
The Fall 2019 Michael Kors Collection Runway Show
Turkish Airlines introduces its new The LEGO® Movie 2 Inflight Safety Video, bef...
Dubai's first building biologist receives global recognition
Exclusive position in the front row of the grid: The BMW M850i xDrive Coupe Firs...
Robinsons to launch its new luxury lighting department – the latest addition to ...
UAE supermarket chain Al Maya group to launch products from Woolworths Australia
Airbus and Emirates reach agreement on A380 fleet, sign new widebody orders
Is the runway ready for HONOR View20 Moschino edition - the season's most covete...
Caroline Wozniacki chasing more success at Dubai Duty Free tennis championships
Valentines Day Gift Guide from Anker
Create a Valentine's meal to remember with LG
Jaguar Land Rover expands Ingenium family with straight six-cylinder petrol engine
SPRING 2019: MEET ‘CECE'
Greece partners with VFS Global to launch Visa Application Centres in the Kingdo...
Abu Dhabi University and Knowledge Group to participate in IDEX 2019
Okadoc helps UAE patients find a doctor and book an appointment online instantly
Customs World develops RIISE: first of its kind leading-edge Customs platform
Wellness Saturdays with H Retreats
Zayed University inaugurates largest Bloomberg Finance Lab in the Middle East
39 days shopping extravaganza brought grand success to 13 participating malls
10 things you didn't know about Space Grill
Lacoste Presents. 12. 12 Collection
H.E. Minister Buhumaid leads Dubai Cares' Walk for Education alongside 15,000 pa...
The Retail Summit officially opens
HH Sheikh Saeed Bin Hamdan Al Maktoum Cup First Ever 30 Goal Handicap Exhibition...
DAFZA to showcase its premium services to the F&B Industry at Gulfood
Ajman Free Zone announces official commitment to culture of innovation at “Digit...
Pop Star Melissa endorses Talentology 2019
Airbus to participate in the International Defence Exhibition and Conference (ID...
Celebrate Valentine's Day with IKEA
NZMP launches innovative new ingredients at Gulfood 2019 to meet growing demand ...
Bentley launches World's fastest, most luxurious SUV
Kasih Food Production Co. reveals its latest food innovation, Mezete, at Gulfood 2019
Ethihad Airways to Deploy Latest Generation 787 Dreamliners on all its Flights t...
Hundreds of local pupils to champion inclusion at schools ahead of Special Olymp...