Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Energy and Industry


December 05, 2017 - Emirates Central Cooling Systems Corporation (Empower), the world's largest district cooling services provider, kicked off its Customer Satisfaction Survey (CSS) 2017-2018, the fourth edition of its efforts to measure the quality of its services and the happiness of its over 85,000 customers across Dubai. The company has been conducting customer surveys since 2008 to measure customers' level of satisfaction to further enhance its operations and contribute towards sustainable development.

The survey will cover the company's various customer segments including master developers, building owners, residential and commercial owners and tenants, hotels, hospitals and other health institutions, and educational institutions. The majority of Empower's customers are in Jumeirah Beach Residence, DIFC and DWTC districts, Discovery Gardens, Business Bay, Palm Jumeirah, Dubai Healthcare City, Mirdiff developments, Jumeirah Lake Towers, International Media Production Zone, Academic City, City of Arabia, Jumeirah Group properties, Dubai Design District, and TECOM developments.

The survey will evaluate customers' views and feedback on various aspects of the company's engagement with customers including billing, district cooling system performance, operations and maintenance services, among others. It will be conducted using various methods including online survey, face-to-face interviews, mystery shopping, computer-aided telephone interviews (CATI) and computer-aided personal interviews (CAPI) through various communication channels.

Ahmad Bin Shafar, CEO, Empower, said: “Empower remains committed to maintain Dubai's international reputation for high customer service standards and practices, which is why it is an essential part of our business to periodically conduct a customer satisfaction survey, which we have been doing for nearly 10 years now. Our customers form a huge part of our stakeholders and we can effectively track our performance through their cooperation and feedback on our services and how these have improved their lives and way of doing business. The CSS is a major exercise as well for Empower to connect with patrons and better understand their concerns on various matters with regards to our services. Although our main mission is to bring sustainable cooling solutions to them, we also want to make sure the way we deliver these services keeps them cool and makes them happy.”

The lessons learned from the CSS conducted by Empower in 2008, 2012 and 2015 have driven significant changes and improvements in the quality of the company's customer service standards. In 2015, the company's satisfaction index was marked at par with international utility companies and exceeded regional and country averages, following its community-centered strategies and objectives.

“We urge our customers to once again support our efforts to know their concerns and happiness level when it comes to our services as we aim to improve our Customer Relationship Management system. Our vision is one with the UAE's goal of making every aspect of the nation a leading example to the world as we move towards meeting the objectives of our wise leaders, as embodied in UAE Vision 2021,” concluded Bin Shafar.

Empower provides environmentally responsible district cooling services to large-scale real estate developments such as Jumeirah Group properties, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Mall, Discovery Gardens, Dubai Healthcare City, Dubai World Trade Centre Residences, and Dubai Design District, among others.

Posted by : GoDubai Editorial Team
Viewed 4288 times
Posted on : Tuesday, December 5, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : World Future Energy Summit 2018 to map transition to a sustainable economy and lead ‘cleantech' inno...
Next Story : Countries Meet to Chart the Future of IRENA in Driving the Global Energy Transformation
Email this article Print this article

Share this article with your friends and followers


Back to Top  
Most Viewed Press Release posted in the last 7 days
Top Perfume Picks for Mother's Day @ Glambeaute.com
Filorga Launches Lift Range
Nissan's e-POWER technology wins environmental award
The Global Sensation UFO Lands in Europe at Cosmoprof 2018
Discover the MISA Cho Gong Jin Oriental and Herbal Skincare Range from Missha
Drink yourself to looking younger with Skinade
The V-Tox Facial by Linda Meredith Skincare
Mother's Day Offer from Blush N Curls Salon
It's Mother's Day!
Corporate Power Dressing redefined at Kachins Signature
Al-Futtaim Honda launches 10th generation Honda Accord
The only line you'll love in your face – your perfect jawline!
GMC sets a new GUINNESS WORLD RECORDS title in partnership with Abu Dhabi Police
ba&sh's Spring-Summer collection 2018
OMEGA Launches its NATO Strap “Pop-Up Boutique” in Paris
Raymond Weil introduces the Maestro Blues
Top Picks for Babies & Kids @ Glambeaute.com
GUESS Unveils the Kids Spring 2018 Collection and Campaign
Cadillac Alghanim kicks off world-class opportunity in Kuwait
A Meet & Greet with the Pakistani Cricket Sensation Umar Akmal
Beyond Beauty partners with Platinum Records to position teen sensation Hala Al ...
The Spring Summer 18 Womenswear Collection
Milan-san Remo a Dream Target as Uae Team Emirates Announce Super-seven Line Up
IKEA launches the OMEDELBAR limited-edition collection!
Awqaf and Minors Affairs Foundation Attracts 1200 Emirati Job Seekers at Careers...
Samsung Mother's Day Blurbs 2018
The Collection by Phuong Dang
Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum Inaugurates SIKK...
Join the UAEs first Women's Warrior Challenge.
Scuderia Ferrari Father & Son Gift Set
From Jade to Diamond
SOUQ welcomes 3M's innovative products to serve everyday customer needs
Chloé Reinterprets the Iconic “Carlina” Sunglass With an Exclusive Twist Motif
The era of Quiet Rebels
Lufthansa Group achieves best result in its history
Agreement signed in the presence of His Highness Sheikh Mohammed Bin Zayed Al Na...
Business of beauty goes green at Beautyworld Middle East 2018 as Natural & Organ...
2XL launches “Caspar” living room collection in grey
Dubai WoodShow takes off with more than 300 exhibitors from 55 countries and six...
Galeries Lafayette Le Gourmet Food Fest returns back to City Walk
10 Must-see Activities at Dubai International Horse Fair This Week
TAG Heuer Continues its Automotive Legacy On & Off the Track with 3 New Contempo...
Turkish Airlines Closes Airbus and Boeing Orders
Blackberry® Keyone Bronze Edition Available Now in the Middle East
The Bremont 1918 Limited Edition Collection
LACOSTE reveals a new feminine watch collection - the Kea family!
Keventers unveils Kids Special Menu for Mother's Day
Emirati woman grabs first place in women's category of 18th Fazza Open Champions...
Boss watches presents Magnitude collection – a new angle on time!