17 November 2019, Abu Dhabi, UAE: Abu Dhabi International Airport's (AUH) VIP Terminal, operated by the internationally recognized aviation services provider National Aviation Services (NAS), has received the prestigious International Organization for Standardization (ISO) 22000-2005 certificate, for its food safety management systems.
AUH's VIP Terminal provides its customers with exceptional catering, as part of a variety of other services, which play a major role in enhancing the travel experience of AUH's passengers. This not only includes providing fresh and great tasting food options, but also ensuring hygiene, quality and safety with stringent processes and regular audits.
The entire VIP experience includes convenient, efficient, and luxurious services before or after a flight.
Commenting on Abu Dhabi Airports' accomplishment, Chief Executive Officer of Abu Dhabi Airports, Bryan Thompson, said: “We are delighted to receive the ISO 22000 certificate for our VIP Terminal. This achievement is the result of our efforts to deliver world-class services to our passengers and our commitment to providing them with a smooth and seamless travel experience. Our VIP Terminal continues to be popular with passengers from the around the world, and we look forward to having the opportunity to introduce new visitors to our unique brand of Arabian hospitality and the exquisite culinary options available at the terminal.”
Passengers using the VIP Terminal are welcomed and escorted by a special NAS agent who handles their check-in, baggage and immigration procedures. During this time, passengers are invited to take advantage of a range of services and facilities including free food and drinks, entertainment, floral services and a fully equipped business center. Upon departure or arrival, VIP Terminal guests are driven to or from their aircraft directly by a limousine service.
Abu Dhabi Airports has previously been awarded other certifications by ISO, which highlight the airport group's commitment to maintaining a high standard of operational excellence. These certifications include ISO 14001 for Environmental Management Systems and ISO 9001 for Quality Management System.